Our shipping rates will be estimated at the checkout and shown to you. If for any reason the order is oversize, fragile or will require specialist shipping, one of our staff will be in contact with a quote after your purchase. Shipping is only currently to Australian Addresses, please contact us for further information.

All orders are shipped within approximately 3 working days to , with the exclusion of products from an overseas manufacturer. If stock is not currently in our warehouse at the time of placing your order, please allow anywhere from 2 to 4 weeks to obtain the product.

If you have any queries regarding stock or you have not received your order within the specified time frame, please contact us by email at: sales@avtechvideo.com.au

Refund and Returns

Your satisfaction is our first priority at AVTech. If your item is faulty or is not as described, we will gladly exchange the item or refund your credit card once the item has been returned to us. All refunds are subject to us receiving the item back within 7 days of purchase. Items must be returned complete and in their original packaging and, unless they were damaged prior to you receiving them, must still be in an unused and saleable condition.

Returns Process

To return an item, please contact us first to arrange this.

We would also request that you include the following information:

• Your Order number if known (appears on the top of the confirmation email)
• Your name and address
• The reason for returning the item and a description
• Whether you would like a refund or exchange. If you wish to exchange it for a different item, please include the name and item number of the replacement item.